Contact Us

We have found that most customer questions can be answered from the list below, and don’t need our help at all.

 How do I start a Return/Exchange:

Read and follow our easy Return/Exchange process here

  

What is the status of my Return or Exchange:

If you have already gone through our Return/Exchange online process and you have shipped your items back to us, once we receive the products, please allow 10 business days for your Return/Exchange to be processed.

To speed this process up, you can email us your tracking number to show that it has arrived, and we will make sure to process your Return/Exchange.

 

Wrong item sent or missing item:

If we sent you the wrong item, or forgot an item in your order, please send us pictures of the incorrect item and let us know which item from your order is missing/wrong and we will ship you a new item immediately.

 

GENERAL ENQUIRIES

If you would like to make an enquiry, the fastest way to contact us is via our chatbox located in the bottom right-hand corner of your screen.

If our team are offline, they will do their best to respond to your enquiry as soon as possible via email.

Our office hours are: NZDT

Monday | 9.00am-5.00pm

Tuesday | 9.00am-5.00pm

Wednesday | 9.00am-5.00pm

Thursday | 9.00am-5.00pm

Friday | 9.00am-5.00pm

If you would prefer to email us, you can do this at hello@myovv.com