CONTACT US
Start with the basics.
Most questions are answered below — but if not, we’re here when it matters.
You Ask. We Answer. Real Support.
Everything You Need to Know.
How do I start a Return/Exchange:
Read and follow our easy Return/Exchange process here
What is the status of my Return or Exchange?
If you have already gone through our Return/Exchange online process and you have shipped your items back to us, once we receive the products, please allow 10 business days for your Return/Exchange to be processed.
To speed this process up, you can email us your tracking number to show that it has arrived, and we will make sure to process your Return/Exchange.
Wrong item sent or missing item?
If we sent you the wrong item, or forgot an item in your order, please send us pictures of the incorrect item and let us know which item from your order is missing/wrong and we will ship you a new item immediately.
Or email us directly
Hello@myovv.com
If you would like to make an enquiry, the fastest way to contact us is via our chatbox located in the bottom right-hand corner of your screen.
If our team are offline, they will do their best to respond to your enquiry as soon as possible via email.
Our office hours are: NZDT
Monday | 9.00am-5.00pm
Tuesday | 9.00am-5.00pm
Wednesday | 9.00am-5.00pm
Thursday | 9.00am-5.00pm
Friday | 9.00am-5.00pm
Need assistance?
Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.
Our customer support is available monday to friday: 9.00am-5.00pm NZDT
Average answer time: 24h
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 7-10 business days to arrive. Overseas deliveries can take anywhere from 10-12 days. Delivery details will be provided in your confirmation email.
All products purchased from our website may be returned within 14 days of purchase for a full refund less shipping costs, no questions asked. International return orders may be subject to return shipping fees. To initiate such a return please contact us by filling the form